Customer Testimonials
Tyler was very good and nice I just didn’t get my walk around yet but our all he was great
Cochran is #1 because all of their services from sales to service desk. The are wonderful to work with. In the past 40yrs we bought all hut 3 of our cars from Cochran and will continue to do so.
Was very pleased with my service. Tylet O’O’Block was my service advisor anf and was very knowledgeable and extremely friendly. Thank yoy!
Cochran has always been my service location of choice. I’m always satisfied with the quality of service. It’s convenient to get to. Thorough and friendly customer service.
Bryan has been very helpful. He takes the time to listen to your needs. He also sent me screen shots with prices and info. On tires that I was looking for. Very helpful
Good service. The customer service representative was friendly and efficient. The job was completed in a timely fashion. We enjoyed the cafe. The time passed quickly there.
Aaron was my tech, he was very personable and kept me informed every Step of the process. He also looked out for extra savings for me I hope I always get him when I come in for service.
Very good service.!!! Tyler was great. Your kitchen has great breakfast food as well well
Great dealership! Friendly Staff and a beautiful showroom. Staff is very knowledgeable and willing to go the extra mile! A+
Staff is very courteous service department is very knowledgeable in taking care of any problems with the vehicle service advisor keeps clients updated on the service being performed on the vehicle
Very professional, polite and helpful. The video I received about my service was unique and a big suprise. Keep up the excellent work.
I like the whole welcome service with drive up bays. Great communication about car status too.
Lee was fantastic. I called him.I told him I wanted to get out of my lease early.He put me in the same color only better! I have been buying from cochran since the early eighties. Lee is just as good , if not better!
I have had nothing but exceptional service from this dealership. In the past I purchased 2 new cars from these guys. My current vehicle, purchased used at another dealership in Pittsburgh, told me I’d get free oil changes for the life of the car, but I’d rather pay at Cochran where I know the service is exceptional!
Great they did a great job inspecting my car and alignment for my tires. Th
Everything when well, as we expected. Not much more to say, again everything was fine.
Bryan is always super helpful and was again on this issue. It was Much appreciated!
#1 Cochran delivers excellent customer service in both the sales and service departments. The technicians listen very well and always make me feel that my input is valuable. They provide complete and carefully executed work
Logan and the entire team were very professional and helpful throughout the entire process. I highly recommend #1 Cochran.
Great service dept. They were able to diagnose the problem and fix it in the same appt.
Great people reliable workmanship on time performance service rep Bryan was excellent car wash was nice
Waiting area is very nice. Very clean dealership. The little snack bar is a nice plus.
Customer service was nice but my car was returned a mess. Every wheel is caked with white grease and dirty. I would have expected to atleast have it returned in the same condition I gave it.
This dealership has always made me feel valued as a Customer. They make proactive recommendations but do not oversell
Very satisfied. Tyler in service was very accommodating. Donna Dunnivan without question best salesperson. We have purchased several vehicles from Cochran and would not consider going anywhere else.
I always receive excellent service here at Cochran in Monroeville. Very courteous employees and quick wait time.
My experience was very pleasant I never thought that I would be driving a Brand New Cadillac but with the experience of Donna and Dale they made it possible I feel like we made friends for life
I was considering an EV and I really appreciate that the people at Cochran Cadillac were knowledgeable and so helpful guiding me through a learning and selecting as model and options that really fit me. I’m very happy with my new Cadillac Optiq.
Shawn Smail, was very pleasant knowledgeable and relaxing. Did an outstanding job in communicating the details of the CT5 to my wife which made her comfortable in purchasing this vehicle. Our last new vehicle purchase was in 2006. We still have the vehicle with 58,000 miles. We intend to keep this vehicle a very long time.
Once again, I received excellent service from service staff they went above and beyond to make sure my car was in excellent condition to drive. I appreciate their professionalism And taking care of of my service needs in a quick and courteous manner.
The service yeam was very Friendly and professional. I'm very pleased with my service experience!
I appreciated the video of my car and had plenty of of information about the repair
Unless the lot attendant is extremely small or large, the is NO reason to adjust the driver seat settings! I spent over 10 minutes re-adjusting to my comfort satisfaction. Everyting was changed...height, angle, thigh support...really????
Brian was very helpful with information and updates to the service of my vehicle. Thanks
They looked at my car in a timely manner and my advisor was very open and honest about what was going on with my car which I greatly appreciated.
‘Clay’… rep. Who called me early … and assisted me … was polite … and positive about my outcome .. I very satisfied
I have been buying cars, both new and used for the past 50 years. I have visited multiple dealerships in several states. Of all the dealerships and sales personnel that I have interacted with, Cochran, but more specially Greg was the best. I showed up for my appointment at 9 am and he was right there to meet me. He spent the next 4-5 hours educating me on the Lyriq, its options and capabilities and which models would be best for me. He also discussed pricing (both lease and purchase) of my model options. I had test driven a Lyriq the day ... Read More DealerRater - Mar 28, 2025
The service from Darius and Lee was out standing, they were very thorough with the entire process and very accommodating with any questions and concerns that my wife and I had. I will be recommending the #1 Cochran team to anyone who is looking to purchase in the future.
Clean and helpful, worked very quickly to get us a rental car so we gad transportation while our Escalade was down
My car was serviced quickly and the customer service was excellent. Everything was thoroughly explained.
Top Notch employees very clean was in and out lickety split service advisors were very helpful
I was able to negotiate a fair price for.a new vehicle I found on the Internet. When I went there to purchase the vehicle there was a couple of small issues I had with it and they took care of them with no problem. Very satisfying experience.
Cochran has very much browned staff within the entire dealership. I have always had a very positive car buying experience at Cochran with every purchase I have made over the past 12+ years.
The dealership was clean the employees were friendly and courteous did a good job in assisting my issue
The whole experience was fantastic, fast and easy. Will highly recommend Greg my salesman to everyone i know.
Took 4.5 hours for simple annual inspection and new tires. If I had it to do over I would have declined to purchase tires there. Added over two hours to the process. I was told that my car was on the rack. If so why 2 hours. Sam's Club can install tires in 20 min if it is already on the rack. Your representative at the service desk aaron was very polite. This delay wasn't his fault. I felt sorry that he had to hear the complaints for poor scheduling and shop floor time management.
Aaron Stokes was extremely helpful. He explained everything and was very considerate. He was polite and respectful.
Service member Aaron was awesome! He got my vehicle serviced in a timely manner and thoroughly explained to me my options for repairs. Aaron kept me informed of the estimated completion time which was pretty accurate. Very courteous, professional and informative. Great job #1 Cochran
Brian in the service depth makes the difference in top notch service. Patient, informative and very helpful. We were in contact on multiple occasions and he made the service issues a breeze to address and take care of
Everyone was friendly and Tim had the vehicle ready when I arrived. He took great care of me on a very busy Saturday.
Hello! This is the third vehicle we have purchased from our all-time favorite salesman, Mr. Richard Brozack, and #1 Cochran in Monroeville. We are always treated with a warm welcome, courtesy, professionalism, and excellent service. It is a pleasure doing business with you, especially in this age where these attributes are all too rare. Thank you for an exceptionally pleasurable buying experience. We trust that we will have many years of enjoyment from our new Cadillac! Thank you all 🙂
Team leader Arron and service department knowledgeable. The make you fill like you are a special customer. Both gave details on what my vehicle needed and why.
I did send a review how satisfied I was really like the gentleman I always work with Ryan he always take care of me in a satisfactory way!!
Everyone was great to work with… and got me the car I wanted . Glad it all worked out.
They were prompt and treated me fairly. My car was done when promised and clean when we picked it up. Everything was explained about the invoice.
Logan Crise was a very nice sales person. He is not pushy. Very genuine. I love my new Cadillac. He took the time to make sure I learned all the features and the app. They got it ready quickly and the whole process only took a few hours.
Dry satisfied very friendly also a very clean and comfortable waiting room and also the bathroom
Great customer service excellent service dept not only do they have competitive prices for repairs but care not only for you but your car also
Aaron my service advisor was great. He was timely in his responses, clear with the work that needed done and went the extra mile to ensure that I was well taken care of during he entire repair journey. The entire team exceeded my expectations.
The service department always gets the job done and doesn’t push unnecessary work. Clay at GM service is awesome.
The team at #1 Cochran is always top tier. They go above and beyond to provide an excellent customer service experience.
Working with Andrew and Jennifer was the easiest process we have ever experienced and would go back to them again
Very helpful and always very personal with their custers. The staff is always very perfesnal.
Very good service and nice personnel. Done very quickly too. communication was also very good.
Easy to deal with. Very informative. Fair price. Showed us every aspect of car and how to operate.
As always, everything was perfect! Bryan was knowledgeable, helpful, and kept me informed though out the whole process.
Logan Crise was an excellent sales rep. He answered all of our questions & made the transaction ver smooth & painless.🥂
Because of their service that’s why they’re # 1. Always making my visit pleasant and comfortable.
They have been very good to me so far. Just checking on tire prices and wiper prices after my recent inspection
Donna the sales person. Luke & David all did a terrific job explaining all my Cadillac XT-5 details & options. It was a very comfortable experience for me. I live a 100 mile’s from Monroeville & they were very accommodating to me, even willing to come pick me up in DuBois, Pa. The price was right for me & I love the car. I Will definitely recommend your dealership to persons in DuBois & the Pittsburgh area as I do spend a lot of time in the Burg. Thank You for the positive experience.
Quick appointment very kind inspection completed timely tech called insurance company for current documents courtesy
Representative was very polite and courteous. Very informative and straight forward. I think would recommend to friends and family.
Not a very long wait. But I would like my owner’s manual back that was in my glove compartment.
Extremely professional and great service. Service wprker was extremely helpful. Completely satisfied and work finish on time.
Tyler was excellent. Prices seem a bit high but I suppose that is the cost off owning a Cadillac.
Lee is the best. He handled and explained everything. We are confident with the service we received.
It's not dealership it's service I'm not happy with.Made an appt to get headlights fixed.
Took it Friday at 9 oclock.Left went for breakfast and when I came back at 11 they told me didn't have parts and were waiting for parts to come in.They said would be another hour and a half. Now, didn't they know at 9 o'clock they didn't have parts, ?and they had a week or so before the appt to get them. Anyway Tyler was real nice but I thought this was rather odd.I probably won't ... Read More DealerRater - Feb 10, 2025
Professional, efficient, polite, and solution oriented. Excellent experience! This experience is no different than any previous experience, that’s the reason we keep coming back.
The service department was awesome. Got me in super fast and took care of my issue quickly.
I received prompt and friendly service and was treated very well and when a problem arose it was resolved very quickly and to my satisfaction
Great place to buy and service your vehicle. Sales and service teams are professional and accommodating. See Logan in Sales and Clay in Service, they’ll take good care of you!
Aaron was very polite, professional and friendly— kudos to him and the whole team at Cochran!
Great responsiveness & quick turnaround I appreciated great support I got from Tyler my service tech
Great experience! Gave us an incredible deal and made the process so easy. Will definitely go back!
Excellent service and courteous service techs. Wait time was also excellent and waiting area very comfortable.
Aaron was awesome. Walked in and told him exactly what needed done and him and the guys delivered. Excellent customer service and will be back 100 percent.
Great service! Service guys were great, communicated everything so we knew exactly what was going on!
Car maintenance was completed on time as promised. Staff are friendly and professional. Waiting area is comfortable.
Great service advisor Brian helps out all the time good service clean dealership all nieces people
Bryan Downs always helps above and beyond. Makes me happy I bought at Cochran in Monroeville,
I was completely satisfied with the work. I was certainly satisfied with my auto advisor Aaron. The video summary was a nice touch to the overall service.
From the moment I pulled up to the service door and throughout my stay, my rep was professional and extremely helpful and kept me abreast of my car's progress. My experience was pleasurable and I appreciated it. He expressed how long I would have to wait and made sure I was comfortable while I waited for my vehicle.
First time getting my Cadillac serviced at Cochran Cadillac. I left another dealership because I was unhappy with the service provided. I'm glad I did. Extremely satisfied with customer service at Cochran.
Very high cost for work performed and then none of the gauges were reset. The tires had low air pressure and were not checked. No good experience.
Very pleased I did’nt have to wait long to get an appointment & with the service received. Aaron was awesome!!
Greg was spectacular, professional and extremely accommodating to my wife and I during the buying process. Thoroughly going over all the vehicle features in detail. Lucas in finance mirrored a professional and detailed finance process.
Bryan took me in on Nee Years Eve for a critical issue and had completed
Cochran is #1 for a reason. I just purchased a new Cadillac . The sales person - Lee Plimpton - was outstanding in all areas. He made it an enjoyable experience.
Excellent service. Cochran service has my car running quite well after this appointment. Thank you.
Great service we asked them to also rotate our tires while we were there for our inspection and oil change. This was done graciously. Everyone is friendly and helpful.